sgServe
The sgServe module is your company’s single view of the customer’s journey and platform for managing industry interactions.
About sgServe
sgServe is your company’s single customer view for all interactions and data. It gives permission-based access to information for data protection and customer privacy. Given the requisite permissions, users can see information such as registration details, call history, invoices and payments. Standard industry processes will have our default workflows available, but we can also work with you in the initial set up period to configure workflows to act in accordance with your processes. A core principle of our system design is that it must enable suppliers to take control of their own processes in order to give tailored customer service. It will also be possible to configure the information presented to a user in a particular event/workflow so that they have easy single page views for fast, effective decision making.
Benefits
- Single customer view of all customer data and interactions as well as industry messages
- All industry interactions supported electronically with no need to create manual data flows
- Fully automated registration process – no user input required for ‘happy path’ registration
- Processes, products and views are fully configurable through the front end
- Granular role based security for all data and functions
- Supports multiple MPIDs per system instance
- Extensive validation of incoming data against multiple sources (including PAF, MDD, Reporting Catalogues, EES, GES, Credit Agencies, Companies House, Electralink) to ensure data integrity
- Supports complex sub-metering arrangements
- All regulatory changes are included in the subscription – no additional charges for industry change
Functionality
- Industry messaging – all fully native with no need for external adapters – CSS, DIP, DTC, UK Link, RGMA. MRE, SPAA, SVA, DCC, Legacy Prepayment
- Orchestrations – a set of user-configurable orchestrations is provided out of the box automating all industry interactions
- Messages – messages are raised where processes required manual input with detailed instructions for users
- Customer interactions – query logging and resolution, outbound communications
- TPI management and commission calculation
- Execute system functions in bulk from Excel uploads
- Extensive report catalogue and integrations to BI tools
- Monitoring – dashboards show key system performance metrics with alarms for potential issues
Our products
The entire Seaglass suite of systems is cloud-based and has been designed for the UK energy industry of today and of the future.
The suite is designed to work seamlessly together as one, and in this way you really see the best of all that our integrated system can bring. However, to give greater flexibility to our customers we have designed the system so that individual components can be configured to integrate with external systems; be that our customer’s own in-house systems or those of another system provider.
sgSmart
The sgSmart module provides functionality to support the management of your company’s smart device estate
sgBill
The sgBill module provides suppliers with a comprehensive billing, payment, collection and debt reporting tool
sgServe
The sgServe module provides suppliers with a tool to manage their customer interactions and industry processes
sgPrice
The sgPrice module provides suppliers with highly configurable, auditable and meter-specific prices
sgRisk
The sgRisk module provides suppliers with the tools to forecast throughput, revenue and profit for any meter
sgSign
The sgSign module allows suppliers and brokers to simplify the quote to contract journey