Getting it right first time – why systems are critical to delivering the right customer experience
When it comes to customer service, getting it right first time is vital. For UK energy retailers, this is becoming ever more crucial, as customer service failings not only lead to reputational risk, but also attention from the regulator, which can often result in...
Increasing regulatory focus on B2B energy suppliers – are your systems up to the job?
The recent consultation announced by Ofgem focusing on fixing some of the issues around energy brokers and deemed contract rates could potentially have a significant knock-on impact on energy retailers. These consultations aim to address longstanding issues impacting...
The ever-increasing pace of industry change – MHHS could just be the tip of the iceberg – how can your business (and systems keep up)?
The energy industry is going through a rate of change that seems to be increasing exponentially. Systems, both physical pipes and wires and digital, across retail, generation, distribution and transmission are being stretched and updated to meet the...
Data boom or bust?
‘The case for smart metering has never been more compelling than it is now’, was the conclusion of The Department for Business, Energy and Industrial Strategy (BEIS) in its June 2021 report ‘Smart Meter Policy Framework Post 2020’. The argument...
Seaglass Cloud Technology upgrades Deal Billing platform for fairer, more transparent billing
sgBill, provides suppliers with a comprehensive billing, payment, collections, and debt reporting tool, with a Deal Billing functionality that enables quantity and price elements of energy to be defined and obtained from multiple sources. Deal Billing is an...
Seaglass Cloud supports Omni Energy in addressing the under-served pre-payment gas and electricity market
Seaglass Cloud Technology, an end-to-end, software-as-a-service (SaaS) provider to the energy sector, has developed a scalable and future-proof, full-service customer management system for Omni Energy, helping it to provide a responsive and highly-efficient service to...
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