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Getting it right first time – why systems are critical to delivering the right customer experience

Getting it right first time – why systems are critical to delivering the right customer experience

by Joanne Smalley | Sep 21, 2023 | Uncategorised

When it comes to customer service, getting it right first time is vital. For UK energy retailers, this is becoming ever more crucial, as customer service failings not only lead to reputational risk, but also attention from the regulator, which can often result in...
Increasing regulatory focus on B2B energy suppliers – are your systems up to the job?

Increasing regulatory focus on B2B energy suppliers – are your systems up to the job?

by Joanne Smalley | Sep 5, 2023 | Uncategorised

The recent consultation announced by Ofgem focusing on fixing some of the issues around energy brokers and deemed contract rates could potentially have a significant knock-on impact on energy retailers. These consultations aim to address longstanding issues impacting...
Seaglass Cloud Technology upgrades Deal Billing platform for fairer, more transparent billing

Seaglass Cloud Technology upgrades Deal Billing platform for fairer, more transparent billing

by Alex Troth | Sep 15, 2021 | Uncategorised

sgBill, provides suppliers with a comprehensive billing, payment, collections, and debt reporting tool, with a Deal Billing functionality that enables quantity and price elements of energy to be defined and obtained from multiple sources. Deal Billing is an...
Seaglass Cloud Technology upgrades Deal Billing platform for fairer, more transparent billing

Seaglass Cloud supports Omni Energy in addressing the under-served pre-payment gas and electricity market

by Alex Troth | Aug 19, 2021 | Industry, Uncategorised

Seaglass Cloud Technology, an end-to-end, software-as-a-service (SaaS) provider to the energy sector, has developed a scalable and future-proof, full-service customer management system for Omni Energy, helping it to provide a responsive and highly-efficient service to...
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