sgServe is your company’s single customer view for all interactions and data. It gives permission-based access to information for data protection and customer privacy. Given the requisite permissions, users can see information such as registration details, call history, invoices and payments. Standard industry processes will have our default workflows available, but we can also work with you in the initial set up period to configure workflows to act in accordance with your processes. A core principle of our system design is that it must enable suppliers to take control of their own processes in order to give tailored customer service. It will also be possible to configure the information presented to a user in a particular event/workflow so that they have easy single page views for fast, effective decision making.

Benefits

• Single customer view of all customer data and interactions as well as industry messages
• All industry interactions supported electronically with no need to create manual data flows
• Fully automated registration process – no user input required for ‘happy path’ registration
• Processes, products and views are fully configurable through the front end
• Granular role based security for all data and functions
• Supports multiple MPIDs per system instance
• Extensive validation of incoming data against multiple sources (including PAF, MDD, Reporting Catalogues, EES, GES, Credit Agencies, Companies House, Electralink) to ensure data integrity
• Supports complex sub-metering arrangements
• All regulatory changes are included in the subscription – no additional charges for industry change

Functionality

• Industry messaging – all fully native with no need for external adapters – CSS, DIP, DTC, UK Link, RGMA. MRE, SPAA, SVA, DCC, Legacy Prepayment
• Orchestrations – a set of user-configurable orchestrations is provided out of the box automating all industry interactions
• Messages – messages are raised where processes required manual input with detailed instructions for users
• Customer interactions – query logging and resolution, outbound communications
• TPI management and commission calculation
• Execute system functions in bulk from Excel uploads
• Extensive report catalogue and integrations to BI tools
• Monitoring – dashboards show key system performance metrics with alarms for potential issues