by Joanne Smalley | Sep 21, 2023 | Uncategorised
When it comes to customer service, getting it right first time is vital. For UK energy retailers, this is becoming ever more crucial, as customer service failings not only lead to reputational risk, but also attention from the regulator, which can often result in...
by Joanne Smalley | Sep 5, 2023 | Uncategorised
The recent consultation announced by Ofgem focusing on fixing some of the issues around energy brokers and deemed contract rates could potentially have a significant knock-on impact on energy retailers. These consultations aim to address longstanding issues impacting...
